Refund policy

At Ani Fashion Jewellery, we are committed to delivering high-quality jewellery that meets your expectations. While we do not accept returns under any circumstances, we do offer an exchange in the rare event that you receive a damaged item, provided valid proof is submitted. Please review the following policy carefully before initiating a request.

1. Eligibility for Exchange

Exchanges are accepted only if the product is received in a damaged condition, either due to shipping issues or a manufacturing defect.

🚫 No Returns Accepted For:

  • Change of mind or personal preferences

  • Customised, personalised, or engraved pieces

  • Minor colour variations due to display differences

  • Damage caused by mishandling after delivery

2. How to Request an Exchange

If you receive a damaged product, please contact us within 24 hours of delivery on WhatsApp: +91 8828015228

📸 To process your request, please share a 360-degree unboxing video clearly showing:

  • The shipping label

  • The address label

  • The product and the damage, without any cuts or edits

3. Shipping Instructions for Exchange

Once your exchange request is approved, we will share the shipping guidelines.

📦 Customers are required to return the item in its original packaging, with all tags, labels, and authenticity certificates included.

🚚 If the damage is due to our error (manufacturer or shipping issue), we will cover the return shipping costs.

4. Exchange Conditions

  • Exchanges are processed only for damaged items, once eligibility is confirmed.

  • Exchange is subject to product availability.

  • No monetary refunds will be provided under any circumstance.

5. Need Help?

For any exchange-related queries, feel free to reach out to us on WhatsApp: +91 8828015228

We're here to help ensure your experience with Ani Fashion Jewellery is smooth and satisfying.